Get in Touch With Us
This page tells you how to reach the editorial team behind Non Gamstop Casinos, what we can help with, and — just as importantly — what we cannot. We are an independent research and comparison publisher. We do not operate casinos, hold player funds, process deposits or settle withdrawals. If your money is sitting in an account somewhere, the casino's own support team is the first contact, not us.
The quickest route is email: [email protected]. A member of the team reads every message. We aim to reply within two working days, though corrections involving payment terms or licensing checks can take longer because we verify before we respond.
Reach us about the right thing
Most of the post we receive falls into a handful of categories. Telling us which one applies in your first line means we can check the relevant page before replying.
- Corrections to our reviews — a bonus percentage that has changed, a wagering requirement we have listed wrongly, a payment method that has been withdrawn for GB customers. Include the page and, where you have it, a screenshot or a link to the casino's own terms.
- PayPal availability questions — this is the single most common enquiry we get, and it deserves a straight answer below rather than an email exchange.
- Payment and withdrawal queries in general — we can explain how e-wallets, debit cards, bank transfers and crypto usually behave at offshore sites, and what KYC or source-of-funds checks typically involve. We cannot chase a payout on your behalf.
- Unresolved complaints — we can point you to the escalation route that applies to the licence a casino actually holds.
- Editorial and commercial enquiries — introduce the brand and the proposal. Advertising discussions go to the commercial inbox, never to the reviewer.
- Gambling harm concerns — say so plainly in your message. We will reply with the relevant UK support contacts, which are also listed further down this page.
How our commercial relationships work
Some links on this site are commercial. If you open an account through one of them, we may receive a commission from the operator. That never decides the order of our lists, the ratings we publish or whether we mention a drawback. If you contact us to ask whether a particular brand pays us, we will tell you.
The PayPal question, answered before you email
PayPal works almost exclusively with operators licensed by the UK Gambling Commission. Casinos that sit outside GamStop are, by definition, not licensed in Great Britain — they hold overseas licences instead, commonly from Curaçao or another non-GB jurisdiction. In practice that means PayPal is very rarely offered at a non GamStop casino, and any site advertising it should be verified on the cashier page before you deposit. We check payment lists at the casino itself rather than trusting a badge on a landing page, and we date what we find.
If PayPal is unavailable, the realistic alternatives at these sites are:
| Method | What to expect | Watch for |
|---|---|---|
| Debit card (Visa/Mastercard) | Usually instant deposits; withdrawals back to the same card | Some UK issuers decline gambling transactions to offshore merchants |
| E-wallets (Skrill, Neteller and similar) | Fast deposits, often the quickest withdrawal route | E-wallet deposits are frequently excluded from welcome bonuses |
| Bank transfer | Higher limits, suited to larger withdrawals | Several working days; occasional intermediary fees |
| Prepaid vouchers | Deposits only | You will need a second method to be paid out |
| Cryptocurrency | Common at offshore sites; fast settlement | Value moves; conversion and network fees apply |
Ask us to confirm a specific method for a specific brand and we will check the cashier and reply with what we find on the day, not what the marketing page claims.
What it costs to take part, and how money moves
Reading this site costs nothing. Playing does. Minimum deposits at the brands we cover typically start in the £10–£20 range, and bonuses attach conditions that decide what a deposit is actually worth. Before you email us asking whether an offer is good, run it through these four checks:
- Wagering requirement — a 100% match of £100 with 40x wagering on bonus funds means £4,000 of turnover before a withdrawal is possible.
- Game contribution — slots usually count 100%, while roulette, blackjack and baccarat often count 10% or nothing at all.
- Maximum bonus bet and expiry — a £5 cap per spin and a seven-day window are common, and breaching either can void the balance.
- Cashout limit — many offers cap what you can withdraw from bonus winnings, regardless of the headline figure.
On the way out, expect identity verification before a first withdrawal — photo ID, proof of address, and proof of the payment method. Larger or unusual balances can trigger source-of-funds checks. Processing times vary: e-wallets are typically fastest, bank transfers slowest, and weekly or monthly withdrawal limits are normal at offshore sites. Accounts denominated in GBP avoid currency conversion; where an operator's headline offer is quoted in euros, conversion costs apply at both ends. Our guide to non GamStop casinos for UK players sets these mechanics out in more detail.
Queries about specific brands we cover
Readers usually write to us about the sites at the top of our list. Here is the context we would give you by email anyway, including the parts the marketing does not mention.
Betmica
Our highest-rated listing at 10.0, and the one that generates the most PayPal questions because of the size of its headline offer: a welcome package advertised at 570% up to £5,700 plus 270 free spins. GBP figures on the front end are a genuine plus for British readers, since it reduces conversion friction. The catch is proportional: a bonus of that scale carries heavy playthrough, and the effective value depends entirely on the wagering multiple, the per-spin cap and the expiry window published in its terms. Treat the £5,700 as a ceiling that almost no player reaches, not an expectation. Like every site here, it operates on an overseas licence, so UK Gambling Commission protections do not apply.
Kikibet
Rated 9.8, with a welcome offer of 350% up to £5,555 and 300 free spins. It appears on this page because the sterling figures and the spin volume suit slot-led players who deposit modestly rather than chasing the maximum. The limitation to check before depositing is the free spin element — spins are commonly restricted to nominated games, carry their own wagering on winnings, and often drip over several days rather than landing at once. Confirm whether your chosen deposit method qualifies; e-wallet exclusions are common.
Betninja
Also 9.8, with a flatter, more legible offer: £1,000 bonus and 100 free spins for new players. We include it precisely because the number is smaller. A £1,000 ceiling with the same wagering multiple as a £5,000 one is far easier to clear, which matters more to most readers than a large headline. The drawback is that the package is less generous if you deposit heavily, and the same overseas licensing caveat applies — there is no GB regulator standing behind it.
WinnerIsland
Rated 9.8, offering up to €1,000 plus 100 free spins. Worth knowing before you write to us about it: the offer is quoted in euros. If your account is held in GBP, the sterling equivalent moves with the exchange rate and conversion charges may apply on deposits, withdrawals or both. Ask the operator directly whether a GBP account is available at registration. Otherwise the structure is moderate and comparatively clear.
Other brands on our list — including Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin — are covered in our main comparison. Several quote in euros or dollars, so the currency point above applies to them too. Rivo's package, for example, pairs a very large slots match with a cashback element, and cashback terms are worth reading as carefully as the bonus itself.
What you will find at these sites, beyond the bonus
If your enquiry is about games rather than payments, the categories break down like this. Slots dominate the libraries, ranging from low-volatility titles that pay small and often to high-volatility games with long dry spells; published RTP figures are a useful comparison point, and some slots ship with more than one RTP setting depending on the operator. Progressive jackpots pool stakes across sites and pay rarely. Live dealer rooms stream real blackjack, roulette and baccarat tables with human croupiers — these usually contribute little or nothing towards wagering requirements. Table game sections carry the same games in software form. Games run through the browser on mobile at most of these sites, so a dedicated app is not usually necessary.
Sportsbooks running alongside the casino
Several of the operators we cover run a sportsbook beside the casino, often on a shared wallet so one balance funds both. The betting side works differently from the casino side and is worth a separate question if that is your interest: pre-match and in-play markets, accumulators, bet builders and cash-out are standard, and esports markets are increasingly common. Sports free bets typically carry minimum qualifying odds — 1.50 or 2.00 in decimal terms is usual — and the stake is rarely returned with winnings. Casino bonus funds and sportsbook bonus funds are normally kept separate even when the wallet is shared, so check before you assume one clears the other.
Who may use these sites, and what protects you
You must be 18 or over. Casinos not on GamStop hold licences issued outside Great Britain, which means the UK Gambling Commission does not regulate them and GamStop self-exclusion does not reach them. That is the whole point of the category, and it is also its main risk: dispute resolution, advertising standards and player-fund rules depend on the overseas regulator instead, and those regimes differ considerably. No casino is completely safe, and we will never tell you a withdrawal is guaranteed.
If you are registered with GamStop, your exclusion runs for the period you chose — six months, one year or five years — and it does not lapse early. Signing up elsewhere to get around it is a signal worth taking seriously. Blocking software on your devices, deposit and loss limits, and bank-level gambling blocks are all practical tools; ask us and we will explain how each works.
For free, confidential support in the UK, contact GamCare on 0808 8020 133 or the National Gambling Helpline, both available around the clock. We will always include these details in any reply that touches on gambling harm, and we will not try to talk you back towards a casino.
If a casino will not pay you
We cannot recover funds, but we can tell you where to take it. Work through it in order:
- Raise a formal complaint with the casino's support team in writing and keep the thread.
- Ask them to confirm their licensing authority and their alternative dispute resolution provider, if they have one.
- Escalate to that regulator or ADR body with your full correspondence, account ID and transaction records.
- Tell us what happened. We cannot intervene, but patterns of unresolved complaints affect what we publish about a brand.
What happens after you write
Your message goes to a person, not an autoresponder. Factual corrections are checked against the operator's live terms before we amend anything, and we date material changes so you can see when a page was last verified. Our current fact-check date is shown on the pages it applies to. Commercial approaches do not get an editorial reply, and they do not move anything up a list.
Not sure whether your question needs an email at all? Start with our researched comparison of UK-facing non GamStop casinos — bonus terms, payment routes and licensing details are set out there. If it does not answer you, write to us and say what was missing. That feedback is genuinely useful.